The safety of our treasured residents and team is our absolute priority. At present, our care home regulator, The Care Quality Commission, are continuing to monitor and engage with care providers to maintain standards and promote the delivery of best practice.


We are pleased to share the positive findings of their report published on 24th August 2020 into the safety and effectiveness of care at Acorn Court. The report inspected four aspects of infection control and was conducted by telephone interview:

• Safe Care and Treatment
• Staffing arrangements
• Protection from Abuse
• Assurance Processes, Monitoring and Risk Management


The report stated that we are managing the impact of the Covid-19 pandemic. Specifically:

• There were systems to assess and respond to risks regarding infection prevention and control, including those associated with COVID-19.

• Essential equipment, such as personal protective equipment, was available in sufficient quantities to help us manage the impact of COVID-19.

• We had taken steps to ensure the environment was as effective as possible in containing an outbreak of COVID-19.

• There were enough suitably skilled staff to provide people with safe care in a respectful and dignified way during the COVID-19 pandemic.

• People were being safeguarded from abuse, harassment and discrimination.

• There were effective systems to monitor the overall quality and safety of care being provided at the service during the COVID-19 pandemic.

The CQC concluded that we are managing the impact of Covid-19 pandemic. Staff had completed relevant infection control training and continuous assessment. In addition, on the daily Manager ‘walk round’ the number of health and safety, fire safety, medicine audits and care review checks had been increased. Domestic staffing cover had also been increased to ensure effective cleaning and decontamination.

They assessed that we had “supported the staff team by providing them with ongoing managerial guidance, updates and supervision as well as transport to and from work.” The report added that: “You are especially proud of how you supported your staff team to continue to provide care to the residents during the pandemic which was a challenging time for the whole team. You also supported people to use technology to keep in contact with their loved ones, arranged ‘window visits’ and entertainment events in the garden to support people’s wellbeing.”

You can read the full report here.

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