Residents and Relatives Survey
We believe that understanding how we are doing, means listening, reflecting, and hearing your views. Each year, we run a survey with our residents and families to hear directly from them: what we are getting right, and where there is room to grow. This allows us to keep improving and innovating, so we can continue delivering the highest standards of care our residents deserve. We are pleased to share the findings from our latest 2025/2026 survey.
Our families gave us wonderful feedback in our latest survey. Every relative said the home feels like a happy place to live and that they are satisfied with the care and support their loved one receives. Families told us the home is well maintained and that they always feel welcome when visiting. 100% confirmed the team treats their relative with kindness and compassion and that their loved one is supported to maintain their personal identity. Families expressed their feelings warmly, with one saying, “I could not ask for my mother to have any better care. She has always been happy at Acorn Court,” and another adding, “We have gained a family in the staff at the home.”
We are delighted by the feedback from residents in our latest survey at Acorn Court. Every resident reported feeling safe and cared for, with 100% saying that they would recommend Acorn Court. Residents told us that the team takes time to truly get to know them, their preferences, and support them to maintain their relationships with those who matter most to them. 100% rated the food as good quality with plenty of choice. As one resident shared, “I am new here and the staff are lovely,” while another reflected on the activities saying, “I enjoy the singing and dancing.” Feedback like this reflects the warmth and dedication of our whole team.