Providing peace of mind for family and residents
AtAcorn Court, it always makes us proud to hear that our care has given a family back their peace of mind, providing reassurance that their loved one is happy and safe. In order to give the best possible care, we use a variety of ways to regularly gather feedback from our residents and those closest to them. We listen intently to our residents and their family members in our anonymous annual survey. We deeply value their feedback and it is used to continually improve our service.
This is the heart-warming response to our 2023 survey
Kindness, dignity and respect
100% of residents said that they are treated with kindness, dignity and respect. It is important to us that we extend the same support to families, so we were pleased that 100% of relatives said they are made to feel welcome when they visit, while 100% of residents said they are happy living here. One resident told us: “My relative has been looked with compassion and care, all of the staff do a great job.”
Compassionate, personalised care
Our skilled team receives on-going training and support so they can provide the high-quality dementia care that residents deserve. We’re delighted that 100% of families feel the team provides the care residents need, and nine out of ten residents feel team members know them, their likes and dislikes well. One family member told us: “I am so appreciative for the care & love shown to mum by staff.”
A happy home
Our home encourages friendships and connections through a variety of meaningful activities. Nine out of ten residents said they are supported to take part in activities and hobbies. One family member said: “Great place, friendly staff, all very helpful. Love it!”
