Providing peace of mind for family and residents
At Acorn Court, it always makes us proud to hear that our care has given a family back their peace of mind, providing reassurance that their loved one is happy and safe. In order to give the best possible care, we use a variety of ways to regularly gather feedback from our residents and those closest to them. We listen intently to our residents and their family members in our anonymous annual survey. We deeply value their feedback and it is used to continually improve our service.
This is the heart-warming response to our 2024/2025 survey
Kindness, dignity and respect
100% of residents said that they are treated with kindness, dignity and respect. It is important to us that we extend the same support to families, so we were pleased that 100% of relatives said they are made to feel welcome when they visit, while 100% of residents said they are happy living here. One resident told us: “I am very lucky,I am very well looked after.”
Compassionate, personalised care
Our skilled team receives on-going training and support so they can provide the high-quality dementia care that residents deserve. We’re delighted that 96% of families feel the team provides the care residents need, and ten out of ten residents feel team members know them, their likes and dislikes well. One family member told us: “Acorn Court is exceptional…the team work so hard to nurture and care for their residents, and welcome relatives with warmth and effective communication.”.
A happy home
Our home encourages friendships and connections through a variety of meaningful activities. Ten out of ten residents said they are supported to maintain their independence as much as possible. One resident said: “I am very happy here and the staff are great,helpful, kind and responsive.”