Letters Of Thanks

Gill Stirland, June 14, 2016

An amazing team of people.
Caring for residents, relatives and friends alike.
Offering emotional and practical support to those in need.
Respecting the need for dignity and private time and space.
Nothing is ever too much trouble.

Consistently reaching high standards in all aspects of treatment and care.
open and honest in approach and always available.
Unerstanding the needs and wishes of the whole family.
Ready with a smile, hug or kind words.
Taking the time to listen and really get to know everyone involved.

Gill Stirland, June 13, 2016

To everyone at Acorn Court,

I cannot thank you enough for the care and attention that you gave to my dad George Furnues. You gave him quality time and care in the last days of his life and for that I will be forever grateful., The care you gave to my mum, myself, and other family members and friends demonstrated that you are always ready to go the extra mile.

Best wishes to you all,

Gill Stirland

Margaret Walton, Anne, John, Tom, Stuart, and Alan, June 10, 2016

Dear Monica,

On behalf of our family, I am writing to express our thanks and gratitude to you and your team for the care of our mum; Mary Walton.

Mum was at Acorn for just over a year and during that time she received consistently high quality care. It was a difficult decision to move Mum into a care home, but we all feel we couldn’t have found a better one. It was reassuring to know that Mum was receiving all the care and support she needed and in a way that took account of her past, her family, and most importantly, her personality.

We all got to know Acorn and the staff in varying degrees and were all impressed by the friendly, relaxed and welcoming atmosphere. It made our experience easier and visits more enjoyable. Many of the staff were excellent in their care of Mum and their commitment and understanding is very much appreciated.

We all feel however that one member of staff in particular stood out for her exceptional care of Mum and thad is Corrine. She looked after Mum with such kindness and consideration which went over and above the normal call of duty.

Despite the many other demands on Corrine’s time, nothing was every too much trouble. She was attentive and calm and created a happy and relaxed environment. Mum felt safe and secure with Corrine and that was of great comfort to us. Corrine is a very special person and we feel very fortunate that she was part of Mum’s life.

Not only did Corrine provide such wonderful care for Mum, but for us too. My visits to Mum usually ended in tears as I said goodbye in order to return home to Hereford. I found it very difficult and emotional. Corrine was always there for me with a big hug and kind words. We all experienced Corrine’s genuine and compassionate nature and are very grateful. A special thank you therefore to Corrine who is herself a very special person. We won’t ever forget you Corrine.

Finally, a huge thank you to everyone for your hard work and for making Mum’s time with you so comfortable and content. You are all a brilliant team of people who make a real difference to the lives of so many.

With kind regards,

Margaret Walton, and Anne, John, Tom, Stuart, and Alan

Our home manager, Monica Prosser is here to help you and your family.
If you have a care enquiry please contact Monica on: 01737 339 666.
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